Changes between Version 1 and Version 2 of ITUserManual

Timestamp:

Mar 20, 2017, 11:19:53 AM (7 years ago)

Author:

landauf

Comment:

—

ITUserManual

@@ -3 +3 @@
 == Account Management ==
 
-Only forum and mailinglists are open for public registration. For every other service you need an orxonox.net account. If you're a PPS student, ask a teaching assistant. If you're an external user and want to contribute to Orxonox, contact us.
+Only forum and mailinglists are open for public registration. For every other service you need an orxonox.net account. If you're a PPS student, ask a teaching assistant. If you're an external user and want to contribute to Orxonox, [wiki:.#Contact contact us].
 
 === Access to services ===
@@ -63 +63 @@
 === Mail ===
 
-As a regular user, you receive a <user>@orxonox.net mail alias that forwards to your private address. If you're a PPS student, this is usually your <user>@ee.ethz.ch address.
+As a regular user, you receive a <user>@orxonox.net mail alias that forwards to your private address. If you're a PPS student, this is usually your <user>@ee.ethz.ch address. You may receive emails from Trac or Jenkins on this address on certain occasions.
 
-You may receive emails from Trac or Jenkins on this address on certain occasions.
+Alternatively you can request a dedicated mailbox instead of mail forwarding -> [wiki:.#Contact contact us].
+
+==== Forwarding only: ====
+
+If you want to send mails from your orxonox.net alias, login to our webclient [https://www.orxonox.net/roundcube/]. You won't see any incoming mails there (because they are forwarded), but you can still use it to send mails. Alternatively you can use our SMTP server.
+
+If you want to change the mail-forwarding to another address (e.g. if you leave ETH), [wiki:.#Contact contact us].
+
+==== Mailbox: ====
+
+You can either user our webclient [https://www.orxonox.net/roundcube/] to read and send mails. Or you can use our IMAP and SMTP servers:
+
+* IMAP: mail.orxonox.net, SSL/TLS -> port 993 or STARTTLS -> port 143
+* SMTP: mail.orxonox.net, SSL/TLS -> port 465 or STARTTLS -> port 587
+
+If you want to change back to mail-forwarding (or use mail-forwarding in addition to the mailbox), [wiki:.#Contact contact us].
 
 === Mailman (Mailing Lists) ===
@@ -87 +102 @@
 If you forget your password, you can recover your account with the self service password tool. If you have a regular orxonox.net account, it is linked with your personal email address. The SSP tool will send a token to this address to recover your account.
 
-In case you have an orxonox.net account with a mailbox and NO forwarding to an external address, you can't recover your account by yourself. In this case you have to contact an administrator to reset your password.
+In case you have an orxonox.net account with a mailbox and NO forwarding to an external address, you can't recover your account by yourself. In this case you have to [wiki:.#Contact contact us] to reset your password.
+
+== Contact ==
+
+If you have a question or an issue regarding our IT services, feel free to contact an administrator. You can contact us here:
+
+* Contact mailinglist: ​contact@lists.orxonox.net
+* ​Orxonox Forum: http://forum.orxonox.net/
+* Direct mail: admin{{{@}}}orxonox.net